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Summary
As a Quality Assurance Supervisor, I possess a strong skill set that includes proficiency Ms.Excel, Ms.Word, and Ms. PowerPoint. My English writing and typing skills along with good communication skills enable me to effectively communicate with the team and other stakeholders. I am adept at preparing and maintaining MIS reports and have strong analytical skills allowing me to identifying and address the quality issues effectively.
Experience
Officer Quality Control Contact Center
I joined MCB as a Contact center executive in 2019. Later on, I was promoted as Team Leader of Live Chat and Privilege Banking at the start of 2023.
Point Person
POINT PERAON and customer care officer
